Legal

Privacy Policy

Last updated: July 2026

At Denova PK, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

1. Information We Collect

When you use Denova PK, we may collect the following information: Personal Identification: Your name, email address, phone number, and delivery address when you create an account or place an order. Payment Information: We collect payment details solely for processing transactions. We do not store credit/debit card numbers. All payment data is processed by our secure payment partners. Usage Data: Information about how you interact with our website, including pages visited, time spent, products viewed, and device/browser information. Cookies: We use cookies to maintain your session, remember your cart, and improve your browsing experience. You can disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect to: Process and fulfill your orders and send confirmation emails and SMS notifications. Manage your account and provide customer support. Personalize your shopping experience and show relevant products. Send promotional emails and newsletters (only if you have opted in). Improve our website, products, and services based on usage analytics. Comply with legal obligations and prevent fraud.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with: Delivery Partners: Courier services to fulfill your orders (name, address, phone number only). Payment Processors: Secure payment gateways to process transactions. Analytics Providers: Anonymized data for website performance analysis. Legal Authorities: When required by law or to protect our legal rights. All third-party partners are contractually bound to maintain the confidentiality of your data.

4. Data Security

We implement industry-standard security measures to protect your personal information including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

5. Your Rights

You have the right to: Access: Request a copy of the personal data we hold about you. Correction: Ask us to correct inaccurate or incomplete information. Deletion: Request deletion of your personal data from our systems. Opt-out: Unsubscribe from marketing communications at any time. Portability: Request your data in a portable format. To exercise any of these rights, please contact us at hello@denovapk.com.

6. Cookies Policy

We use the following types of cookies: Essential Cookies: Required for the website to function (shopping cart, session management). Analytics Cookies: Help us understand how visitors use our site (Google Analytics). Marketing Cookies: Used to deliver relevant ads (only with your consent). You can control cookie preferences through your browser settings or our cookie consent banner.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.